Refund policy

All product sales made through this website are considered final and cannot be returned. Due to the nature of personal care and consumable items, we are unable to accept returns once a purchase has been completed and the product has been delivered. Customers are therefore encouraged to review all product information carefully before placing an order. In the event of a damaged, defective, or incorrectly supplied item, please contact us within the specified time frame so that we may assess the situation and provide support in accordance with applicable guidelines.

 

If you receive a damaged, defective, or incorrect product, we are happy to offer an exchange under the following conditions:

Eligibility for Exchange

  • Exchange requests must be made within 7 days of receiving the order.

  • Products must be unused, unopened, and in original packaging.

  • Proof of purchase or order confirmation is required.

Non-Exchangeable Items

The following items are not eligible for exchange:

  • Opened or used products

  • Products damaged due to misuse or improper handling

  • Promotional or clearance items

Damaged or Incorrect Products

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with:

  • Order number

  • Product photos

  • Description of the issue

Exchange Process

  1. Contact our support team at [Your Email Address]

  2. Our team will review your request within 2–3 business days

  3. Once approved, exchange instructions will be shared

  4. Replacement products will be shipped after the original item is received and inspected

Shipping Costs

  • If the exchange is due to our error (wrong/damaged product), we will cover the shipping costs.

  • For other exchange requests, shipping charges may apply.